CONTACT US

Online order Inquiries
If you have a question about any aspect of your order or our website, our customer care representatives are available to help you 24 hours a day, seven days a week.
Email: customercare@homespine.net or Skype us: homespine
Email: info@homespine.net

Call USA 866-871-7467 or Rest of the world +6019 4730975
For container or bulk orders, please email specialorder@homespine.net

Product Information
Would you like more information on the products featured on our website? We have a sales product advisor to assist you, email: advisor@homespine.com

Other Business Inquiries
We provide a comprehensive online retail service for suppliers of products ranging from content write-up, graphic designing, complete software for managing online sales, shipment/inventory handling, accounting reporting, advertising strategy and payment management. For full details of our Online Retail Services (ORS), email supplier@homespine.net

HOW TO SHOP

1. If you know what you are looking for, use the SOFA LEG, SINGLE SOFA, WOODEN BED and DECORATIVE PAINTING links. Only SOFA LEGS ARE SOLD ONLINE. Wooden Beds, single sofas and decorative painting are sold on bulk order basis only, please use our bulk inquiry form for immediate attention and reply.
2. Once you have found an item you wish to purchase online, make your selection and click on the "ADD TO SHOPPING BAG" button underneath each item.
3. Review the items in your shopping bag by clicking the "SHOPPING BAG" link at the top of the page. You can use the "REMOVE ITEM" button to delete items from your shopping bag.
4. Click on "PROCEED TO PURCHASE" to complete your order and you will be directed to a secure Paypal credit card payment gateway. Paypal accepts all credit cards as well as Paypal money.
5. Once your payment is completed with Paypal, you will be directed to Homespine.net. By registering an account with Homespine.net using an email address and invoice number, you will be able to track the status of your order.

Our products
HOMESPINE.NET sells home interior decorating products from established Asian factories ranging from classic to contemporary designs. As an authorized online distributor for all of the products we feature, we unconditionally guarantee that every item we sell is 100% authentic.

Installation information
All products sold are ready to use but will require some form of assembly. Read installation guide for each product category. If you need more help, our product advisors are available at advisor@homespine.net

Basic Packaging
Your items will be packed using solid carton plain box, ensuring that they are still adequately protected during transit.

Your account
Although it's not essential to have an account to shop at HOMESPINE.COM, registering your details will allow you to:

• Track your order and review past purchases
• Shop without entering your address details second times

Forgotten passwords
If you have forgotten your password, click here to change it or follow the "FORGOTTEN PASSWORD" instructions on the SIGN IN page. For security reasons we are unable to send your password via email.

SHIPPING INFORMATION

• We use ground UPS at our discretion for domestic US delivery except Hawaii and Alaska.
• Most in-stock products ship within 14 business days, unless otherwise noted in the detailed product description.
• Southeastern Wood Products Inc, our US handling partner, will e-mail the shipping tracking number as soon as it has been received from the carrier.
• If you have any questions, during or after you place an order, please do not hesitate to call us directly at 866-871-7467

Calculating Shipping Cost

• Shipping rates for our products are based on the weight, number of pieces ordered and the destination. The weight can be found on details page. To reflect the policies of carriers we use, all weights will be rounded up to the next full pound.

Shipping Rates

• No handling charges for product delivery to our customersi.
• Total Weight of Purchase Below 81 lbs: UPS Ground actual charges (UPS live quote).
• Total Weight of Purchase above 81 lbs: Homespine.net will contact you with more competitive shipping charges.

* Please note also that special shipping charges apply for products besides sofa legs.

ORDER STATUS

For your convenience Homespine.net will automatically send you an updates regarding the status of your order via email. Email us at customercare@homespine.net

Tracking Number
For your convenience, Homespine.net will send you an email with a tracking number and carrier information as soon as your order is processed and shipped. Please allow approximately 24 hours for your tracking number to update into the carrier's web site.

Change or Modify Order
You may request a change to your order provided it has not been packed or shipped. We suggest you inform us at customercare@homespine.net promptly of any change and we shall do our best to accommodate.

Cancel Order
You may request a cancellation of your order if it has not been sent to our warehouse and shipped. Promptly notify us at customercare@homespine.net if you wish an order to be cancelled.

PAYMENT SECURITY

Is Homespine.net secure?

All credit card payment processing is done by trusted Paypal Payment System and our server service is secured from Godaddy which uses Secure Socket Layer technology. SSL is considered the industry standard for conducting secure online transactions. This technology works best when the site is viewed using Microsoft Internet Explorer or Netscape Navigator. Because we use SSL, making a payment online is just as safe as giving your credit card number over the phone.

Your credit card number is used to process your transaction and is not stored on the Homespine server. If you return to this site in the future to make another transaction, you will need to enter your credit card number again.

Please note that the transmission of data over the internet or any internet provider network is not deemed to be 100% secure. Homespine.net takes extra measures to protect your personal information but cannot guarantee the security of the method you transmit information to us. Please review the security policy of your internet service provider about the transmission of sensitive information online.

RETURNS & EXCHANGES

Homespine.net wants you to be completely satisfied with your purchase. All our products are returnable within 30 days of receipt of the products. If you are not pleased with your purchase, you can request for a refund. Please note that the shipping charges for the products will not be reimbursed and any return shipping cost incurred will be your responsibility. All returned products must be in original manufacturer'ss condition, including packaging materials and accessories, and are in re-saleable condition. Products returned after 30 days from day of receipt will be refused. There will be a USD6 charge for all returned items.

If the terms above have been met, all you have to do is e-mail us at info@homespine.net with your name, original order number, the product you wish to return, reason for return, and e-mail address. We will send you a Return Authorization via email to be printed and included with the returned product. This is to guarantee that your account is credited properly. You are responsible for the safe return of products to us. It is recommended that you insure your return parcel in case of loss or damage. If you have any questions regarding Homespine.net's return policy, please contact our Customer Service at 866-871-7467 or email us at info@homespine.net You are responsible for the safe return of products to us. It is recommended that you insure your return parcel in case of loss or damage.

FREQUENTLY ASKED QUESTIONS

• How I do make a purchase?
  Shopping at homespine.net is easy:
  We offer sofa legs for online sale only while the rest of the products are offered on bulk order basis. If you know the types of sofa legs you are interested in, click on "SOFA LEGS" to see the design options available in the product listing.
  
  Once you have found a leg, select your stain color and click on "Add to shopping bag" button next to each product. We require a minimum order of 4 sofa legs per order. Review your selection and then click "Shopping Bag" at the top of the page. You can use the �Remove� button to delete items from your shopping bag.
  
  Click on "Check Out" to complete your order.
  
  
• Do I need to set up an account to place an order?
  No, you can shop at homespine.net without creating an account.
  However, creating an account help you to track your order and refer to past purchases.
  
  
• Forgot my password?
  Please click on "Forget Password" button and follow instruction. We are unable to email your password to you.
  
  
• How do I know the height of the sofa leg?
  The measurements of the legs are shown in the picture including the height.
  
  
• How do I know an item sold is in stock?
  All items sold are in stock unless "Sold Out" is displayed. Please be aware that even if an item is in your shopping bag, it can be bought by another customer until you have completed your order.
  
  
• What payment method does Homespine.net accepts?
  We accept all credit cards approved by Paypal payment system.
  
  
• Is it safe to use my credit card online at Homespine.net?
  At Homespine.net, your personal online security is important to us. We use SSL encryption technology to store and transmit your personal card information provided by Godaddy Inc. directly to Paypal to process your payment. Paypal is owned by E-bay and a world-trusted payment storage facility for online value transactions.
  
  
• How is my product shipped?
  We use UPS ground service for delivery of products within domestic continental USA. Unless requested we do not deliver by air. It may take up to 5 days for ground service delivery depending on location.
  
  
• How do I know the cost of my freight for the products purchased online?
  In the case of sofa legs, we use a live UPS freight quote which calculates freight based on weight and postal code at the time of checking out. Homespine.net is connected to UPS freight software for this purpose only.
  
  
• Is my package insured?
  All items are insured against theft and accidental damage while in transit from Homespine.net to the shipping address given. Once your item is delivered to a specified destination and signed for, it will no longer be covered by insurance. The maximum insurance coverage is USD100 per delivery.
  If your item is damaged upon arrival, we suggest you either refuse the delivery or make a note when signing it that you are accepting a damaged packaging.
  
  
• How do I know you have received my order and when payment will be deducted?
  After you place your order, you will be notified via an email confirming that it has been received.
  Your card will be only be debited at the time of shipment. In the event we face problem in processing your card you will be notified.
  
  
• How can I track my order?
  Once your order has been shipped you will receive email confirmation of your shipping details and UPS airway bill number. If you have registered you will be able to view and track your order delivery status by signing in to My Account and later Order Status
  
  
• How do I return an item?
  Please follow the procedures below for making a return.
  1) Request a Merchandise Authorization within 15 days after receiving your order by email to return@homespine.net.
  2) Send it back to Homespine.net together with the Merchandise Authorization confirmation.
  3) Please read our return policy for more details.